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Testimonials

Testimonials

"We highly recommend this agent to handle the sale of your property.  We found Bob to be knowledgeable, polite and calm under pressure.  We both felt that Bob was committed to our interests from day one and was an excellent communicator throughout our sales campaign keeping us up to date.  He worked hard for us to get a price above our expectations under difficult sale conditions.  Bob's genuine approach to communicating with us and very hard work on our campaign was a great support during our first property sale."
William & Beth -Vendors
We have been delighted by the extremely high standard of customer service provided by Harcourts City Residential that we wish to extend our sincere thanks in this written testimonial. The purchase of our new Melbourne apartment was through sales consultant Jewel Sun. Every step of the way Jewel was highly efficient, courteous, patient, and professional. She displays a genuine love of real estate which reflected her confidence and ability to facilitate the smooth purchase of our new property with no hassles. Jewel displayed excellent skills in the negotiation process and regularly kept us informed. We were so impressed by Jewel’s conduct, we decided to explore the possibility of also using Harcourts City Residential to manage our new investment property. We researched Harcourts’ services and compared them to other real estate agencies. Harcourts excelled in all areas and we had no hesitation in enlisting Esme Gordon, Business Development Manager, as our new property manager. In our opinion, Esme is re-setting the standard of what is possible in providing customer service excellence. She has an unflinching commitment to efficiency and professionalism. She is passionate about her work, and she knows how to steer around the traps and pitfalls of renting out a property. We have had investment properties before, so we are not new property investors. However, Esme has taught us so much in the short time she has commenced managing our property we have really come to value her guidance and recommendations. Initially, we were doubtful that Esme’s rental appraisal was realistic – but within 1.5 weeks, we had a signed rental contract at the full asking price! We have since met the vendor of the property we bought and even he told us how impressed he has been in selling his property through Harcourts City Residential. He described your whole team as “real workhorses” which is an apt description that we agree with 100%. Keep up the great work and congratulations on your team of real estate professionals.
Charmaine & Jason - Landlords
Dear Bob Thank you so much for your professional, efficient and pro-active manner in which you dealt with the sale of my investment property in 601 Victoria St, Abbotsford. The property was my headache, I was lucky that I have found an agent like you. You resolved my problem.  You were very active and caring in selling my property and dealing with the property developers and other parties which made it easy and painless for me. It was well beyond my expectations and I would like to commend the diligence, effort and passion of your team and in particular you, Bob. Thanks for all your hard work and most importantly is that you are thinking and care for other people when selling their property. You did such a great job! I am sure you will have very very bright future in every aspect.
Ming-Vendor
Bob is an outstanding agent. He is in touch with the market, and has a wide range of contacts and potential buyers. After an extensive interview process and reference checking, we chose Bob to sell our two city apartments. It was the right decision.He keep us informed, was open to feedback ,and was willing to openly discuss issues that came up during the process. His integrity, openness and honesty hold him in good stead to become the premier agent in the Melbourne CBD.
Peter - Vendor Review
After toying with the idea of selling my first home for some time, James Edmundson was the 4th real estate agent within 3 months who I had through my home to provide a valuation. From our first meeting it was clear that James brought to the table a unique combination of experience, knowledge and integrity. He was the only agent who I spoke to who was prepared to explain his valuation to me and could provide solid evidence to back up his figures, giving me confidence in what I was being told. James understood that I was undecided as to when to place my property on the market, and never pressured me to take the next step or sign with him as an agent, however was more than happy to continue to provide advice and assistance to me while I worked out what I wanted to do. Being the first time I have sold a house, I was nervous at the prospect of selling, however James made the process completely stress free once I decided to move forward. James was happy to talk to me at any time to answer any and every question I had – never making me feel as though he was too busy, or that I was asking silly questions and as testament to James’ honesty and integrity, I know that he worked hard to achieve a sale on my property that both I and the buyer would be happy with. Beyond the sale, James has continued to go above and beyond my expectations as my real estate agent, offering to assist with my continuing search for a new property and providing ongoing advise as to the best way to negotiate a price, etc. In short, I would not hesitate in recommending James Edmundson to anyone looking to sell or buy property – he is top of class in customer service as well as knowledge and expertise in the field. Many thanks,
Stacey - Wellington Parade Vendor
Bob Budd was our marketing agent for our property and in the course of the work, we find him to be a conscientious, honest and hardworking person and is always positive in the face of difficulties. Although we did not get the price we wanted, we were pleased that he did not waver despite the pressure. We have no hesitation to recommend him to any prospective customers. Bob, keep up the good work!
George - Vendor
Bob Budd initially offered our apartment to a niche purchasers group interested in apartments in heritage buildings with more living room than that afforded by the recent wave of modern apartments, but simultaneously set up an auction campaign as a backup strategy. The initial offers found several prospective buyers at a favourable price which we accepted so that it was unnecessary to proceed to auction, and we saved a lot of advertising and campaign expense.
David - Vendor Review
​​​​​​​Dear Esme Thank you very much for all you have done so far - I am glad to have a tenant in so soon after settlement. You certainly have made the whole process very easy & manageable.
Sue – Grey Street Purchaser
Bob helped me with the sale of my apartment in East Melbourne and made the whole experience really easy. He was a pleasure to work with and was very supportive the whole way through the process. An auction was scheduled but the property sold beforehand and delivered the result I was looking for. I found Bob to be a reputable and outstanding agent who I felt had my best interests at heart. I would highly recommend Bob and the team at Harcourts Melbourne City.
Emily - Vendor Review
We were very happy with James Edmundson's assistance and knowledge in the purchase of our beautiful unit in Melbourne. James provided extensive background to the unit's history and went the extra mile to open the unit for viewing at different times and address any concerns. We would have no hesitation in recommending him to sell your property or dealing with him when purchasing a property. He demonstrated integrity and credibility throughout the negotiations that made the sale very quick and an efficient process.
Ngaire - Buyer Review
James made the job of selling my property easier than the ordeal that selling can be. He is experienced and knowledgeable in his field and helped advise me every step along the way. I had a great outcome with the sale of my property without too much of the inconvenience that usually comes with Open Inspections and Private Inspections. I trust in James’s commitment and professional judgment for a successful sale.
Irene - Vendor Review
Knowledgeable & Efficient. Thanks James.
Tina Tran - Buyer Review
Had a very positive experience with James. He was very helpful and informative.
Jennifer - Buyer Review
James provided us with advice and insight that seemed at times to be counter intuitive. Thankfully we followed his instructions as he was correct on all counts and got us exactly the outcome we were looking for. Thanks James.
Lauren & Matt - Vendor Review
Great service and communication! Very patient. James explained everything through for us as it was our first time going through an auction sale. Totally lovely and will definitely recommend.
Sarah - Vendor Review
James gave excellent advice, which thankfully we followed and it resulted in a quick sale at a price we are very happy with.
Bruce & Julie - Vendor Review
I was wanting to write to you to say a very special thank you for the warm welcome to Harcourts which you personally have extended to us. It has been a very smooth and painless transition from our previous agent to Harcourts. We have been very impressed with your prompt and thorough service with forwarding paperwork, inspection reports, photos, emails and phone calls to keep us informed of the condition of our property and the progress with the rental campaign.  It is very reassuring to get such quality service and leaves us feeling very confident that our property is being cared for with the placement of closely scrutinized tenants. Your friendly and honest approach, Esme, has been very refreshing and we look forward to working with Harcourts into the future.
Margy - Landlord
My experience with Harcourts city residential has been excellent namely thanks to my property manager Jess Dodenciu. During my tenancy Jess has always been warm and approachable about everyday matters such as maintenance and repairs, and has often gone above and beyond the requirements to help me out, even after my tenancy ended.   Jessica is not only friendly and knowledgeable about real estate, but when I moved into a bigger apartment with my partner and we ran into some issues with our new agent, Jessica made sure that we were well-informed of our rights as tenants, and in the end, this helped immensely in resolving our issues. What makes Jess stand apart is her honesty and integrity during all our dealings.  I found that I could trust her, which is a rare occurrence in the property market in this day and age. As such, I could not recommend Jess Dodenciu and Harcourts City Residential highly enough. 
 Aditi -Tenant 
In this world everyone is competing for your business. Where each competitor has equal access to technology and all the bells and whistles, there is one thing that sets the exceptional apart from the ordinary.  That is the person who possesses that unique set of personality attributes that provide a proper solution, together with a canny ability to make people’s frustrations disappear. Esme is one such person – it is not often that one comes across such a gem. Esme recently helped my daughter through a particularly distressing encounter with a rental issue.  Thanks to Esme’s professional knowledge and her consummate professionalism, she was able to settle the case to our satisfaction and appreciation. Esme is a tremendous asset and I recommend her without reservation. 
 Wayne - Tenant's Father
I have recently leased an apartment. Kate Thorne was very personable and helpful throughout the whole process . Kate explained all the details of the lease clearly and was happy to answer my questions. Kate was prompt and efficient with all the paper work and went out of her way to make appointments that fitted into my schedule. I was very impressed with Kate and can highly recommend her as a professional property manager 
Shari - Tenant
Hi Bob, I'm pleased to write this testimonial for you. Actually I'm glad you give me this chance to say thank you with more than "THANK YOU". I have put all the good words I know in it and I hope I've known more. I'm sorry if any expression error, you know I'm not a native speaker. Bob is the best Sales Consultant I have ever seen and I am not exaggerating. He found a genuine buyer for us and nailed the deal even before we list the property on the market, which saves us thousands-dollars-expense of marketing campaign and more importantly our time and energy from week by week opens. All has been done in just a couple of weeks, that's the efficiency all vendors would dream of. What differentiates an excellent sales from an ordinary one is the ability to deliver the result in an efficient manner. Bob has proved that he is the former one. I haven't called him much during the whole thing because I haven't needed to. Bob has always kept me informed, provided valuable guidance and solutions that I can really rely on. All I have to do is to make decision that is only up to me, everything else has been very well taken care by him. So I must say Bob is that kind of expert that people would like to come to when thinking sell their property.
Na - Vendor
Dear Faye, It is so happy to know I can buy the apartment (2708/568 Collins st Melbourne VIC 3000) successfully! As I mentioned many times before, it is very complex course for I to buy this apartment in the past 5 month, You know, Some unexpected situations happened such as I was told I can't get the bank mortgage when I anticipated the flat will be settled in Nov., then failed to get the loan one time after the other even we changed several loan agents. That made me nearly despaired to think quit. However, it is your wonderful works make me luck to get the chance of having a flat at Melbourne finally! I remember you always help me to find the new bank loan agent when the former one failed, I remember you always give me the answer instantly for my any questions even the time almost is at midnight. I remember you always send me the best suggestions when I didn't know how to face the problem of tight settlement date.....I know the result I can buy the apartment successfully depends on the efforts paid by you all including to your nice colleague Dionne. Thank you so much for your constant assistance to help me overcome the obstacles appeared one by one and finally getting the apartment, without your help, I may give up long time ago. I hope have the more chance to cooperate with your esteemed company in future to buy other real estate in Australia, of course, I still need your help to administrate my flat for renting from now on. The Chinese New Year is coming, take this opportunity, I would like to wish you all a healthy and happy Goat Year and wish your company a prosperous 2015!
Richard - Vendor
Dear Stuart, We have found Stuart Kennett to be the most professional, honest agent we have used in our real estate dealings over the past 25 years. Right from the beginning he gave us a market report which was accurate, showing us the depth of his market knowledge. Stuart communicated with us throughout the sales process bringing interested parties to our attention for negotiation on price, which eventually gave us a sale price highest for the building. My wife and I can not recommend him enough and we thank Stuart for his professional services.
Mark & Brigit - Vendor
​​​​​​​Dear Esme, We would like to take this opportunity to thank you for your enthusiasm, professionalism and caring for managing our rental property in CBD Melbourne! During the time we have built our trust in you and we feel confident that our rental property is managed by the best property manager in the industry! You were highly recommended by a friend of mine when we were considering changing property manager of one of our rental properties. We were initially impressed by your rich knowledge and experience in the industry and your caring thoughts on behalf of property owners. It is later that when some unexpected and external issues happened to the property that provided further opportunities for us to witness your extremely high standard of professionalism. We were stressed at that time by the unusual circumstances and possible negative impacts, but through your persistent, careful and thoughtful handling of the difficult issues we felt we were heading toward the best outcomes possible. We were later very pleased with the positive outcomes as a result of your professional advice and your relentless efforts. It is the trust in you that we want to emphasis and commend. To build a trusting relationship it requires a lot more than rich knowledge and experience, swift response and effective communication. We certainly would like to have you manage our future investment properties and would recommend you to our friends and other property owners!
Sophia and James – Landlords
Dear James  Just a note to thank you for all your help with the sale of my Melbourne apartment. It all proceeded fairly effortlessly – no great stress on auction day, just a few nerves!. We obtained the price we expected on the day and the purchasers are very pleased to be moving in there. However I am really pleased with all your help during the preceding period, you reliably and with enthusiasm managed the whole process, including recommended a solicitor, arranged the photographs, running all the open house inspections including preparing the flat and keeping it clean. And now you are getting my old furniture removed! This part of the service was invaluable to me because I live in Sydney and couldn't really spend the time needed in Melbourne to do it myself. Again, thank you.
Brian - Vendor
"Bob made the selling of our apartment simple and practically pain free. It was sold for the price we wanted in a matter of days. Thank you, Bob, for your friendly and efficient manner. A job well done."
Stephanie - Vendor
For the past six years my personal circumstances have dictated the need for me to rent properties variously across Melbourne. Over the past two years my tenancy has been oversighted by Jess Dodenciu at Harcourts. I cannot speak highly enough of Jess' professionalism, attention to detail and genuine 'fairness'. I suspect the same professionalism is directed toward the servicing of 'owners' interests and as an 'owner' I will seek out Harcourts services.
Lynne - Landlord
Hi Dionne, I recently purchased an apartment at 2/25 Hotham Street, East Melbourne through one of your sales agents, James Edmundson.  This is just a short note to say how professional and friendly James was to deal with right from the very first meeting through to the signing of the contracts.  I must admit my wife and myself are pretty inexperienced as this was our first investment property which was purchased through our SMSF.  James was fantastic but what impressed me was his knowlege about the apartment block and the way I was able to ask him direct questions and almost get his advice and thoughts.  Once I had developed an relationship with James I did not play any games I was straight down the line in which I believe he was with me and I was confident that we would get a mutual result, which we did. In this day and age everyone loves to complain and whinge about everything but please could you pass on my appreciation to James from my wife and myself. I also received a phone call from Esme today and was again very happy and satisfied with her professional approach and advice in relation to the future management of the property. We are currently saving our pennies with a view of purchasing a small personnel investment apartment within the city limits in the next few months and 100% I will be calling James and your team too see if they can assist us with that. Thanks again and kind regards,
Marcus and Nerida - Purchasers
Hi Bob, Just wish to thank you and your team at Harcourts City Residential for assisting me with the sale of my student apartment in Melbourne.  I know that these properties can be difficult to move but we got a result within a few weeks.  You took into account any concerns I had and worked with me to get the best result possible.  You always kept me informed after any approach from interested parties or open for inspections.  It was a pleasure to do business with you.
Bernadette - Vendor
Dear Bob ,  We would like you to know that we are very impressed with the results in the selling of our investment property in Lygon St Carlton. You sold our apartment as if it were your own, professionally and achieving great results in such a short time, under a week, and the price we wanted, we are very happy with this result. My only regret was, as this was our first time selling a property, that we didn't list our apartment with you from the start.  Unfortunately we wasted 3 months with an agent who did not achieve anything . He used old photos to advertise ,he was not organised or professional when showing the apartment. We constantly had call to him to find out if there was any interest after the opens. Also we were getting complaints from our tenants about his intrusion into the apartment, causing us more stress. What a completely different experience we had with you, from our first discussion you put us at ease, after we told you what we had been through.  Once again Bob Thank-you, we appreciate all that you achieved with the sale of our apartment. 
Ettore and Carmel - Vendors 
We would like to express our gratitude towards the professionalism and outstanding property management practice of Jessica and Esme of Harcourts City Residential.  As tenants in a new state and needing a new home under stressful circumstances, they have always gone above and beyond their responsibilities to ensure that our needs were met. We have dealt with numerous property managers both as tenants and landlords, Jessica and Esme are by far the best we have dealt with.  From a property investor’s point of view we have no hesitation in recommending Jessica and Esme as Property Managers. They are diligent, prompt, efficient and most importantly genuinely caring in their dealings. We were so impressed with their service that we will be utilising them to manage our next investment property in Melbourne. Sincerely yours,
Monika and James - Landlords
Being Sydney siders and seeing a property that we were very keen on, Bob made the extra effort with get us through as we could not make the allotted time. This enabled us to fly in and out in a day. The way the sale was conducted given the volume of interest was extremely professional. We also found Bob to be very knowledgeable and efficient.
Lesley & Bruce - Buyer Review
Hi Dionne My wife, and I recently sold a property in East Melbourne through your company. We were extremely pleased with the result and a large part of the result was due to the work and endeavours of Bob Budd of Harcourts City Residential. Bob is dedicated and very professional in his approach to his work. Bob regularly kept us informed and was very cognisant of our needs. We appreciate Bob’s diligence to ensure our best interests were looked after. We have been extremely happy with the level of service your company provided.
John - Albert Street Vendor
Having attempted selling my apartment with little success last year, I was very skeptical about putting it back on the market again. Bob turned my experience around and successfully delivered a sales result beyond expectation. Instead of listing all the things you want to hear, I'll list all the things Bob did that was current different to our previous experience: - spent over an hour with me rearranging furniture, trying to ensure the photos were going to be the best it could. Previous agent was simply in and out. - listened to what I wanted. I wasn't keen on the idea of an auction as the previous agent talked me into having an auction even though I wasn't sure about it, then charged me extra to call out an auctioneer who rocked up 5 mins before the scheduled auction and left straight after, he had no interest in the property at all. Bob was happy to work with what I wanted, a private sale. - Bob liaised with my tenants to organise open for inspection times even though my tenants were extremely difficult. Previous agents instructed me to give the tenants a discount, probably as an easy way out. The result, outstanding quick sale. We'd recommend Bob to anyone selling, not only does he know the market really well, he has great communication skills.
Jenny - Vendor Review
We had the pleasure of selling our investment property through Bob Budd. Prior to putting our property on the market for sale Bob kept us regularly informed with relevant activity in the market place and was always polite and friendly and knowledgeable. So, when it came time to sell our apartment, it was not a hard decision to go with Bob. Bob provided us with a marketing plan and recommended an auction sale. We took his advice and could not have been happier with the result. Throughout the sale Bob kept us up to date and informed. The amount of buyers who came through the property was lower than anticipated but thanks to Bobs hard work and commitment, these buyers were kept up to date and provided with all the information for them to be comfortable bidding on auction day. It goes to show that with the right agent all you don’t need a huge crowd of buyers. We ended up three buyers bidding at the auction and were able to achieve a result well in excess of the expected quoted range and achieved a record price for our property in the Tribeca complex! I would have no hesitation in recommending Bob to anyone who needs assistance with real-estate in Melbourne or East Melbourne.
Alex & Gail - Vendor Review
​​​​​​​Dear Esme Joseph and I would like to thank you most sincerely for the great efforts you showed on behalf of Joseph and I while managing our Tenancy. We were impressed by your professionalism, kindness and efforts far beyond the expected. Words fail to thank you for everything. Peace of mind is of such great value, when your property is in the hand of a third party. To know that you can trust this person with all your valuable belonging, to care and nurture them is value beyond description. You are such a person and for this we thank you with all our hearts. We would also like to take the opportunity to wish you all the best for the future and hope, should the need arise in the future to rent our property out again, that YOU are the person looking after it. We thank you so very much.
Ursula & Joseph - A'Beckett Street Landlords
The best way to describe Esme's efforts is to say she has taken us out of the darkness and into the sun. James of your group asked me at the time our property was being vacated if I would like Esme to contact me after a fortnight to see how I was going with a new tenancy. Sure enough 2 weeks later Esme rang and I advised that progress with RUN was slow and that I had not heard anything from them for 8 days. She pointed out that this was well below the standards of performance required at Harcourts emphasising the importance of regular communication particularly at change of tenancy. That day she sent me the authority to act paperwork, arranged for professional photography and re-connection of electricity. It was a particularly difficult handover of property managers as there was an issue with RUN about the full set of keys but Esme stuck at it and eventually succeeded. For the next week Esme kept daily contact with either myself or my daughter Jasmine who is Melbourne based and within 7 days satisfactory tenants have moved in at a rental far exceeding our expectations. Esme's communication skills, thoroughness and speed of action can only be described as outstanding. She is a credit to your company and must be a major asset. I feel so comfortable that our property is now in safe hands at Harcourts and I expect we will have a long and stress-less association with your business particularly if you are able to retain people of the calibre of Esme. A wonderful effort with a great result.
David & Genoveva - Wellington Crescent Landlords
Dear Stuart I would like to take this opportunity to thank you for your enthusiasm, passion and energy you brought to the task of selling my home. The whole process was conceived and carried through to an outstanding result, for a record price and in record time, (3 weeks) with flair and consummate professionalism. You were an absolute delight to work with, and I respect you tremendously, as you were authentic and genuinely caring, working tirelessly and always being accessible either by phone or email. You are every vendors "dream" agent! A special mention must also go out to Dionne, who had me, at "hello" !
Rhiia - Bligh Place Vendor
My experience in selling a property in Tribeca was an amazing one. Bob provided support and guidance. I was very busy at the time of selling. Bob put together a four week proposal, before any advertising there was an open with known clients followed by the start of the campaign. After each open, Bob gave feedback, the apartment sold for the agreed price in three days. It was a great result on all levels especially as I had bought and was overseas on the date that the auction was to take place. I could leave the country knowing that the apartment was sold. I am so grateful for the professionalism Bob showed.
Joan - Vendor
Dear Dionne, I am writing to let you know how thrilled my husband and I are with having Harcourts manage our property at 237 Flinders Lane. I have had several rental properties with a number of real estate agents over the last 20 years and Harcourts has been the most efficient and obliging company we have dealt with. We canvassed several real estate agents and were so impressed with Esme and her professional approach we had no hesitation choosing Harcourts. Our choice was governed purely by the way Esme initially presented herself and represented the company. Once we decided to use Harcourts she then proficiently commenced the process of advertising and promptly kept us informed as required. She was also able to rent the property at an income which exceeded the other real estate agents estimates by $100. Quite a feat for a one bedroom apartment ! On a more personal note I believe Esme is an asset to Harcourts. Not only is she very competent she is approachable and promptly deals with any issues or enquiries. Thank you for your services and employing people of such calibre as Esme.
Susan - Flinders Lane Landlord
Thank you so much for your work in helping us finally get to the end of the tricky business of the parquetry repairs……. I am really grateful to you for linking in with my daughter which meant you being on site to meet with tradesmen at 7:30 am.  A great effort by you ..................as a result of you sorting things hopefully this property will now provide for us all an uneventful 12 months. Much appreciation
David - East Melbourne Landlord
  Bob Budd, Your approach to selling my property was fantastic. You set your sales campaign targeting a specific market, and this approach worked with great success. This was an intelligent approach as you were dealing with people who were genuinely interested in buying, this paid off by achieving a sale price that exceeded my expectation. I recommend you to anyone and will defiantly use your services in future.
Frank - Vendor
Dionne, I want to thank you for the support Harcourts gave me in selling my property on Saturday, and in particular the personal attention Jewel Sun provided to me as an overseas investor --she was generous with her time, and full of good information. She is a great asset to your company. It was a treat Thursday night (my time) to participate in our conference call with yourself, Carolynn, and Jewel, and enjoy our accented English -- Australian, Scottish, American and Chinese! Then, to learn the buyer was also female was a bit of fun! Go girl-power! Great results, will certainly look to your company when time comes to sell up in Tasmania if you do business there. Best Regards,
Jean - Docklands Vendor
Jewel Sun acted as our agent in the sale of a property in Docklands, Melbourne. We consider ourselves fortunate to have had her managing the sale as she proved to be a person who worked hard to ensure all issues related to the sale were addressed to gain the best sale outcome. With our sale many details from small to large were considered and dealt with which we would have overlooked. Jewel is also a good communicator and ensured we were given regular status updates to keep us in the ‘loop’. We are confident in recommending Jewel for management of real estate sales based on her performance in managing our sale and wishing her all the best in the future.
Allan & Joan - Docklands Vendor
We are the owners of PO8P,191, Powlett Street, East Melbourne and recently employed your firm to seek a tenant and manage the property on our behalf. I first met with Esme Gordon on the 18th February who provided me the necessary information and comfort on how she would market the property and what she believed she could achieve in terms of rental outcome. Throughout the meeting Esme showed great enthusiasm, passion and empathy and listened to what we were seeking in terms of finding the right tenant.             I also met with your competition who also provided me guidance on how they would market the property and what rental they could achieve. The difference in rental quoted between the two firms was $5,460 per annum, with Harcourts providing the higher sum.   After analysing the proposals from both firms I rang Esme to ask if she would consider discounting the fees in line with that of the competition.Esme's response was a measured one (and this is where she won me over)  that Harcourts are all about forming business relationships and achieving the ultimate outcome for the landlord.   We engaged Esme on the 25th February with the first opening of the property on the 1st March with two acceptable applications received on the 3rd March meeting the criteria we had set and achieving the rental that Esme had quoted to us.  We would have no hesitation in recommending Esme (and for that matter your firm) to anyone that is considering employing your agency to manage their investment properties.
Graham & Olympia - Landlords
Esme has been an incredibly professional and reliable realtor to deal with. She sets the standard for all other agents in her field. She went above and beyond her call of duty by assisting me with my melbourne relocation. I hope someday, that all realtors in Australia will be like her!
Li - Tenant
Hi Bob, On behalf of my wife and I, we would like to thank you and Harcourts for the way in which you approached the purchase of our apartment in East Melbourne. Your attitude was professional, fair and friendly! After dealing with a number of agents in the search for our investment property, it was a nice to deal with someone who followed up all requests for further information and made themselves available even outside business hours. I wouldn't hesitate to buy or sell a property through the business you represent so well! Once again thank you for a great outcome for both parties!!
Ryan - Powlett Street Vendor
Hi Dionne, I just wanted to write an email of applause for all of Jess' efforts of late. I really appreciate her taking an extra amount of time of late to sort out all the recent issues I have had at all the houses. She's definitely a valuable asset to your already great team. Thanks and regards,
Michael Domajnko - Landlord
Thank you for your professionalism and your hard work from day one of meeting you. It’s been a pleasure meeting you and I’ve been very       impressed by the way in which you conduct yourself on behalf of your clients. Your property owners are well served by you and I would      highly recommend you to others. No doubt our paths will cross again, but I want to say keep it up because you are very good at what you       do.
Tanya - Tenant
Thank you for the professional, efficient and pro-active manner in which you dealt with the sale of our 3 investment properties in Lygon St, Carlton.  Bob was very active in selling our properties and dealing with the property managers which made it easy and painless for me – other agents I had to phone each week to query when the property was getting listed and to discover if there was any interest at the viewings. We were very impressed that Bob sold the first property we listed in 10 days and so we listed a second property which him which sold in less than 3 weeks.  The final property had been on the market for more than six months (listed with one agent for 4 months and the second agent for 3 months) and we hadn’t received any genuine offers; Bob managed to get a sale for us in less than 6 weeks.  Thanks Bob for all you hard work in selling these properties. As a vendor, I have worked with eight agents during the past 12 months, and Bob was the only agent that made me feel like he was actually working to get us a sale.
Anna - Carlton Vendor
My wife and I recently relocated to New Zealand for work, which among other things meant letting out our pride in joy - our sunlit apartment in Docklands - within very tight timeframes. This was our first investment property which meant our anxiery levels were often at the high end of the scale! Not only did Esme's bubbly and professional nature put us at ease before the open home, but she attracted quality tenants quickly with a higher than expected rental return. Extra features Esme and the team offered, such as professional photography and a Depreciation Assessment made the process all the more easier. We would recommend Esme and Harcourts to any new or seasoned landlords in a heartbeat.
Karl - Harbour Esplanade Landlord
"Esme's service was highly professional, she always kept me clearly informed from the very first time. She always took responsibility of my property and payed attention to even the small things like turning off the lights and locking up properly - unlike some other previous agents. She made sure my property had the best possible price and outcome. I am very satisfied with her service and results!"
Jennifer - Thomas Street Landlord
Hi Esme, just wanted to write and let you know how happy both Jo and I are with the way you have treated us since the moment we contacted Harcourts. Your professionalism, enthusiasm, competent ness and natural charm has made what can be a difficult process a breeze. Your efforts on our behalf have ensured that we will be Harcourts clients for the long haul and we will enthusiastically recommend them as opportunity arrives.
Greg & Jo - Spring Street Landlord
On purchasing an investment property in East Melbourne, I was fortunate enough to employ Esme Gordon as my property manager. Initially I considered using her services as she worked for the same real estate firm as that from whom I had purchased the property however, it was evident from the beginning that she conducted a highly professional and successful service. Before our first meeting, I received  information and statistics which outlined the results and process on which Esme based her property management. Of course, she was a total delight to communicate with and at all times expressed succinctly the methods which would be used to let my apartment. Esme always returned my phone calls and emails most promptly. Esme's greatest strength though, was her ability to assess the individual circumstances and needs of her clients and this became obvious with my property and in her reflections of other properties she had managed. At all times, I felt like a valued person, not just a client, and my apartment was ultimately let for a pleasing rental. Esme would be a asset to any firm lucky enough to employ her services.
Sally - East Melbourne Landlord
Esme Gordon took over the management of my property in XX/200 Spencer Street. The experience was a whirlwind of information, activity and efficiency. She wasted no time in sorting out what had become a significant problems due to lack of attention by the previous management. Esme kept me updated and the property was ready for market much quicker than I had expected. Phone calls and emails were short to the point and essentially advisory. I would recommend her in the highest echelons without reservation. I imagine she is an asset to whomever is lucky to have access to her skills. This process was made even more seamless by Esme working and having a close working relationship with Jim De La Harpe. He worked 'Hand in Glove' with Esme in getting the property to market. Advertising marketing advice and feedback were excellent. His advice on market expectation was accurate and indeed as the market changed in the time span he was able to communicate this to me in a timely and excellent way. The sale by auction went very well, Jim explained the different possible scenarios. There was one hiccup following the sale which had nothing to do with Jim but he was able to handle this in his inimitable efficient way. I would recommend Jim and Esme as individuals but as a team even better. Best
Diarmuid - Spencer Street Vendor/Landlord
I recently purchased a property in East Melbourne from Harcourts.Bob Budd was the agent that we dealt with. I found Bob to be polite, courteous extremely helpful and knowledgeable in all aspects of real estate. Nothing was too much trouble and all matters were dealt with extreme professionalism. Follow up service was also fantastic after the purchase of the property. It made the experience of buying an investment property less daunting and more enjoyable than anticipated.
Polly - East Melbourne Purchaser
Bob Budd of Harcourts City Residential recently sold my apartment in Tribeca, East Melbourne, and achieved an outstanding result. It was well beyond my expectations and I would like to commend the diligence, effort and passion of the team and in particular Bob, who was my primary contact. He was highly professional, provided a great level of service and support, which made the process as painless as possible. Thanks for doing such a great job!
Leonie - East Melbourne Vendor
Hi Dionne, I thought I’d drop you a note to thank you and Harcourts for your support over the past few years with the management of my rental properties. In particular I’d like to point out how helpful Esme Gordon has been. She has always been fantastic to deal with & has always bent over backwards to help me with any issue what so ever that I have thrown at her especially with the work she has done with my insurance claim at Celeste. She really is an asset to your company and I will go out of my to recommend her and your company to any prospective landlords. Thanks again and pls pass on my thanks Esme.
Steve - Celest Court & Suffolk Grove Landlord
“After having my parents apartment on the market for 7 months with another agent and no offers, I asked Jewel Sun and Stuart Kennett to help sell my parents apartment. Jewel and Stuart took it on. A sensational effort of the property being on the market for only two weeks and you sold it!! I couldn’t have asked for a better result. Well Done! I found you both to be approachable and honest in your role as Property Consultants. You ensured that selling the property was a quick and relatively painless experience. Communication lines were always open through personal contact, by email or by telephone. I valued that you listened attentively and were straightforward in your approach, offering advice or commenting appropriately as required. I would like to thank Jewel and Stuart and the entire team at Harcourt’s. Your professionalism & dedication to your craft has made a world of difference to my parents situation. Jewel and Stuart stood apart, focussing your energy and time in working with buyers and not with my circumstances. I believe this is the reason we achieved this result and I highly recommend Jewel and Stuart and Harcourt’s”
Adriana - Franklin Street Vendor
I was very impressed with James. I have dealt with several estate agents over the years and most don't seem to care much. I felt James was very professional and worked hard on behalf of the seller.
Heather - Wellington Crescent Purchaser
I would have no hesitation in recommending Bob Bud to friends & family when a realestate agent is needed
Robyn - Buyer Review
Harcourts Melbourne City and especially Bud Budd has provided an outstanding result with the selling of our Serviced Apartment in Melbourne. Being situated in Sydney it is difficult to start then proceed with the selling of a property. Bob Budd has done an outstanding job in delivering the result we forecasted. Our project has been a 2 year journey due to external sources but Bob and Harcourts have been patient, forthright and diligent in their communication to finally achieve our goal. From approval to go to market to first offer was 24 hours, re-negotiated selling price to agreement Contract of Sale 72 hours in our favour. Thank you Bob Budd and Harcourts Melbourne City.
Len - Vendor Review
Bob paid attention to details and was very helpful and informative both before during and after the sale. He is a very good communicator .He made the process less anxiety provoking than it might have otherwise been..
Lyn - Vendor Review

Other Testimonials

Dear Nathan, Thank you for the excellent support and advice in selling us xxxxx Elizabeth Street. We were very happy with the way you managed the sale. We also appreciated the information you provided about the property and the various tips and advice.

Thanks again & best wishes.

Paul & Maren – Elizabeth Street Purchasers

 

Dear Esme,

Just a short note to thank you for your successful efforts in leasing our property xxx Elizabeth Street. We very much appreciated your persistence and hard work which was rewarded with the rapid leasing of the property. We look forward to continued contact in the future.

Thanks again & best wishes.

Paul & Maren – Elizabeth Street Landlords

 
 

Just a quick note to say thankyou for all of your help over the last couple of weeks. Having never sold a property before I felt confident with it in your hands...
Please pass on our thanks to Dionne as well... It was a good result on Saturday and one thanks to you.

Hope you enjoyed the rest of your weekend and I'm sure we'll be speaking over the coming weeks..

Adam - Vendor

 

Just a quick email thanking you for all the time and effort put in by you towards the selling of my property in Hotham Street.
I found the service second to none. I was always kept up to date with everything and would say you went out of your way to make sure all went well.
I would certainly use Harcourts in the future and would have no hesitation in recommending you to anyone wishing to sell or buy property. Once again Thanks

Graeme Hocking - East Melbourne Vendor

 

Dear Dionne and David

We would like to thank you for all you help. We could not ask for better service and treasure your kindness. We have been looking at so many properties and to meet you two has been refreshing and enjoyable. We are glad we were able to find a property represented by you. Again thank you for the kindness, the trust and the beautiful smiles. All of this has been greatly appreciated. With the greatest kindness,

Ursula & Joseph - Purchasers

 

Thank you so much for your ‘thank you’ card regarding Lee Lin’s referral ! You have restored my faith in Harcourts agents doing great business !!!!! From a trainers point of view when you preach best practice day in and day out and struggle to see the results and wonder why……..then you come along and do a WOW …. Thank you thank you …On my window sill in my office I now have 5 cards that I have received in the last month and they are all from ‘great’ agents, yourself included. My window sill tells a very clear story.

Ailsa Dawson – Harcourts Academy Trainer

 

The service, communication and high level of professionalism we received from Claire throughout the inspections and sale process was by far the best we have experienced. Claire’s positive and helpful attitude assisted and guided us through the process, we’d have no hesitation in recommending Harcourts and Claire for any future sales and property management services.

Ian and Marita – Collins Street purchasers

 

“Dionne showed a can-do positive attitude which gave me full confidence she would effect the sale of my property very quickly. This is what she promised and it happened”…….“Dionne also showed great professionalism which is not common with other real estate agents, which made me feel very comfortable dealing with her. She also proved to be knowledgeable in the specialised market of serviced apartments, which other agents find very difficult to sell. I was previously with another agent for 12 months with not one single offer, as they did not have the knowledge to help the sale of my serviced apartment”.

Joseph – Past Vendor of 250 Elizabeth (Somerset on Elizabeth)

 

“Thank you so much for sorting out the problem yesterday – dealing with a flooding flat and mopping the floors for me afterwards really went beyond the call! ……… I’m thrilled that you found someone so quickly and also that were happy to pay me so much rent! Looks like I picked the right real estate agent, on all counts”

Nina – East Melbourne Landlord

 

“I was surprised how quickly you found a tenant for my apartment and at a great rental price.”

Yvonne – East Melbourne Landlord

 

“Dionne… you truly do go above and beyond the call of duty”

Linda & John – East Melbourne Landlords

 

“Unreturned phone calls, broken promises and outright lying have been normal when dealing with agents. Dionne proved to me that professional real estate agents do exist. She has a very friendly and welcoming nature. Dionne always returned my calls I a timely manner. Her efficiency and timeliness was very impressive and it shows that Dionne is a very organised professional.”

Ross – Australian Army – East Melbourne Tenant


“I applaud your professionalism”

Robert - Prospective Landlord/Vendor


“It has been a delight to do business with your professional and great staff”

David – Previous Tenant


“Thanks for being so helpful to us when we were looking for a place. We really appreciate it.”

Elaine – Past Potential Client


“We can always contact you promptly without having to talk to an answering service and when we left messages you always got back to us so quickly. We are thrilled with your handling of our property”

Christine & Robert – East Melbourne Landlords


“Dionne Wilson is the best……. She is one of the reasons we love our Melbourne investment…. She is the benchmark we use for property managers”

Angela – (Interstate) Richmond Landlord


“It was a pleasure, your supportive and professional manner always at hand”

Terri – East Melbourne Client


“Thanks for your assistance during my search. You are one of the most professional real estate agents I have dealt with”

Seb – Past Prospective Tenant/Purchaser


“Thank you so much for all the call backs though – so rare I got to say”

Peter – Past Prospective Tenant


“Thank you for the property inspection and condition report. I am pleased to have problems identified and fixed at an early stage.”

David & Simone – (Interstate) East Melbourne Landlords


“Your knowledge, attention to detail and your responsiveness set you apart from your competitors. We would be very happy for you to refer this email to any prospective customers”

Matthew & Callie – East Melbourne Landlords


“Trying to find a house is always a stressful time but with Dionne Wilson on hand, it was relatively painless. In fact she did such a stellar job that it turned into quite a nice experience……. High praise & truly merited.”

Duncan - East Melbourne Resident


“Well done to you, we feel very fortunate to have such professional people looking after our interests, you do not know how good it is to know that we have such grat support, thank you so much.”

Anne & Russell – (Interstate) East Melbourne Landlords


“……. And to think it was rented out in less than a week, when other agents told me the market is down!”

Michelle – Multiple Landlord


“Your ever courteous manner and professionalism gave us the utmost confidence and peace of mind. Your efforts are greatly appreciated”

Sue & David – East Melbourne Client


“It’s great to get such complimentary feed back about you and your service. I’m very proud to work along side such a professional.”

Paul Caine – Company Director, Caine Real Estate


“Thank you for the extra efforts you make which at times can be so significant, keep up the good work, from a grateful landlord.”

Michelle – Hawthorn Landlord


“Looks like a smooth transition, thanks. Well done!”

Meagan – South Yarra & Northcote Client


“Dionne is a delight to work with”

Heather – North Melbourne Landlord


“Thank you for taking the time to help me out today – Much Appreciated”

Mark – CBD Estate Agent


“Thank you for all your help, not only with the sale of the apartment, but you went above and beyond for us with the sale of all the furnishings.”

Ineke & Andrew – East Melbourne Client


Tim and I are extremely pleased with the outcome and dealing with you has been a pleasure”

Theone – Collingwood Client


“Thank you for all your efforts. It’s most appreciated”

Jason – Melbourne Client


You are such a competent lady with an excellent approach to work and people. If you maintain yourself in this way throughout your career, you will be hugely successful and happy throughout your life.”

Marilyn – Collingwood Purchaser


“…I had met with 3 other real estate agents and you where head and shoulders above the others in terms of knowledge and relevant experience. …..The news was telling us every day that the market had slowed, interest rates were up and it all seemed doom and gloom. You on the other hand where very positive and happy to set the reserve at our mark. As soon as the auction began it was obvious we would finish well beyond that mark. The turn-out was fantastic on a cold Melbourne morning with rain threatening and more importantly we had 5 bidders through the event which shows great interest and a very successful marketing campaign. The result was brilliant. I would like to again thank you for the very positive experience and your professional approach, you definitely will be my first point of contact for any further property sales".

Vasilios – Collingwood Client


"Just a quick thank you for your persistence and effort in providing the information we required. Your professionalism and diligence is much appreciated.”

Brett & Yvonne – Collingwood Purchasers


.....you have acted in your uniquely friendly but totally professional way and your support has been truly valued by Loretta & myself.”

Loretta & Mick – Thornbury Vendors


“Thanks heaps Dionne. Yesterday was fabulous. You delivered a fabulous message with invaluable tips. If the salespeople don’t take up your suggestions then they are fools. I am very excited about making this a workshop for all of our people.”

Leah – Harcourts Academy


“We were both impressed with your professionalism and will have no trouble recommending you to our friends, clients and family in their real estate dealings.”

Bill & Maisie – Clients & Referrer’s


“Thank you very much for your commitment to getting the sale through and for going over and above what you really needed to do, ie. assist the tenants find another property. We have found you very professional at all times and appreciated the constant updates you gave us on marketing the unit.

We settle on a new home in 3 weeks time but if we are ever in the market for property in Melbourne again we will come looking for you”.

Stephen – Interstate Vendor

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